Privacy Policy

At Penvoke, we are committed to protecting your personal data and respecting your privacy in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Hungarian data protection laws.

What Data We Collect

We collect personal data that you voluntarily provide to us, as well as data collected automatically through cookies and analytics tools. This includes:

1. Contact Data: Full name, email address, phone number
2. Order Information: Billing details, order history, and delivery instructions
3. Payment Data: Processed securely via third-party gateways (we do not store full payment details)
4. Technical Data: IP address, browser type, device information
5. Usage Data: Pages visited, time spent, actions taken (via cookies and analytics)

How We Use Your Data

We use your data to:

• Fulfill your orders for services or products
• Process payments and issue invoices
• Communicate about your order, including revisions and delivery
• Respond to inquiries or support requests
• Send service-related updates or marketing (only with your consent)
• Improve website performance and user experience

Your information will be stored on our database for 12-months if not in use. On the other hand, if we are under contract with you, we will keep your information during the ordinary course of business.

Legal Bases for Processing

We process your data based on the following legal grounds:

• Contract performance—to deliver the services/products you order
• Legal obligation—to meet accounting or legal requirements
• Legitimate interest—for website analytics and service improvement
• Consent—for marketing emails or non-essential cookies

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and analyze traffic. You can manage cookie preferences through our cookie banner or browser settings. See our separate Cookie Policy for more details.

Third-Party Services

We share your data only with trusted third-party providers necessary to run our business, such as:

• Payment processors (e.g., Stripe, PayPal)
• Web hosting and cloud services
• Email marketing tools (e.g., Mailchimp, Brevo)
• Analytics tools (e.g,. Google Analytics)
• CRM and project management tools

These providers are GDPR-compliant and bound by confidentiality agreements.

Data Storage and Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements. Data related to orders is kept for at least 5 years as required under Hungarian accounting law.

Your Data Protection Rights

Under the GDPR, you have the right to:

• Access your data
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent at any time
• Request data portability
• File a complaint with Hungary's National Authority for Data Protection and Freedom of Information (NAIH): https://www.naih.hu/

To exercise these rights, please contact us at [Insert Email].

Security

We implement appropriate technical and organizational measures to secure your data against unauthorized access, loss, or misuse.

Data Transfers

If we transfer data outside the European Economic Area (EEA), we ensure an adequate level of protection, such as using Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date indicated.