1. Who We Are

We are Penvoke— a creative agency offering digital services like:

• Creative and business content writing services
• Logo design
• Stock image sales
• Custom creative services

We operate from Hungary and serve customers globally via our website.

2. Who Can Use This Website

You must be at least 18 years old to use this website or place an order. If you are using the website on behalf of a business, you confirm that you have the authority to do so.

3. Our Services and Products

We offer:

• Custom digital services (delivered after client input)
• Downloadable digital products (like stock images or templates)

Descriptions of each service or product are provided on the relevant pages. If you have questions, contact us before purchasing.

4. Placing an Order

When you place an order through our website:

• You agree to provide accurate information.
• You confirm you have the right to use any materials you submit (e.g., for logo or content briefs).
• You agree to our pricing and delivery timelines stated on the website.

Once we receive your order, we'll confirm by email and begin work.

5. Pricing and Payments

All prices are shown in EUR and include VAT where applicable. Payment is required in advance for all services and products. We accept secure online payment via Stripe, PayPal, and bank transfer.

6. Delivery

Digital Services: Delivered via email or online workspace. The timeline depends on the service and will be communicated.

Downloadable Products: Available immediately after payment or sent via email.

If we're delayed for any reason, we'll inform you promptly.

7. Revisions and Satisfaction

We offer a revision period for custom services as outlined in each package. This typically includes:

• 1–2 rounds of revisions (depending on service level)
• Revisions must be requested within 7 days of delivery

We aim for 100% satisfaction, but if you're unhappy, please contact us to resolve the issue.

8. Refund Policy

Due to the nature of digital products and services:

• No refunds are issued for completed digital services.
• Downloadable products are non-refundable once accessed.
• If a service cannot be delivered due to our fault, we may issue a full or partial refund.

Please read service descriptions carefully before purchasing. Contact us if you're unsure whether a product fits your needs.

9. Your Responsibilities

You agree not to:

• Copy, resell, or redistribute our content or designs without permission
• Submit unlawful, offensive, or plagiarized material for your project
• Use our site to harm, disrupt, or hack any system

10. Intellectual Property

Everything we create (content, designs, images) is protected by copyright laws. Once you pay for a custom service, you receive full rights to use the final version for personal or business use. We retain the right to showcase work in our portfolio unless you request otherwise.

11. Limitation of Liability

We do our best to provide quality services, but we are not responsible for:

• Loss of business or revenue from using our products/services
• Third-party software or tools we link to
• Delays caused by technical issues beyond our control

Our total liability is limited to the amount you paid for the service or product.

12. Privacy

We take your privacy seriously. Please read our Privacy Policy to understand how we collect and use your data.

13. Changes to These Terms

We may update these terms occasionally. Any changes will take effect once posted on this page. We encourage you to review them regularly.

14. Governing Law

These terms are governed by the laws of Hungary and the European Union (EU). Any legal disputes will be handled by the Hungarian courts.

Need Help?

If you have questions or concerns about these Terms and Conditions, email us at [email protected].